Effective Date: July 24, 2018
We collect your personal information because it helps us deliver a superior level of customer service and further refine our software and apps. It enables us to give you convenient access to our software, apps, products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest Company announcements and events that you might like to hear about.
We collect information from and about users of our website or app:
There are a number of situations in which your personal information may help us give you better products. For example:
We do not collect credit card or bank information directly, as that service is handled by our third-party, online payment provider, Stripe, Inc.
The information that we collect includes:
We use information that we collect about you or that you provide to us, including any personal information, to:
We, or our third-party service providers on our behalf, gather certain information automatically and store it in log files. This information includes Internet Protocol (“IP”) addresses, browser type, Internet Service Provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to understand which parts of our website and services are of most interest to users, to administer the site, and to gather demographic information about our user base as a whole.
When you access and use the app, we may automatically collect certain details of your access to and use of the app, including traffic data, location of data, logs and the resources that you access and use on or through the app. The app may access metadata and other information associated with other files stored on your device, and/or may collect real-time information about the location of your device.
The usage information we collect helps us to improve our app and to deliver a better and more personalized experience by enabling us to:
You agree that we may collect information about your computer, mobile device, and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information and the device’s telephone number.
If you do not want us to collect this information, do not download or install the software or the app, or if you have already done so, delete it from your device; you may also opt out at any time by clicking “Analytics and Privacy” in the app's Help menu and deselecting “Share analytics”. For more information about your options, see Section 4, below. Note, however, that opting out of the software or app’s collection of location information will cause its location-based features to be disabled.
To opt out of all cookies, we encourage you to look up the instructions provided by your web browser.
In some of our email messages we use a “click-through URL” linked to content on our website, and track this data to help us determine interest in particular topics as well as the usefulness of the information provided. If you prefer not to be tracked, simply avoid clicking text or graphic links in the email.
In addition, we use pixel tags—tiny graphic images—to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We use Google Analytics, which stores this anonymized data on their own servers.
We collect only the minimum amount of information needed to service your account and we strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of your information.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date. You can review and change your personal information by logging into the website or app and visiting your account profile page. In addition, you can request a copy of your personal information, your product registration history, and your interactions with our staff by contacting us at firstname.lastname@example.org.
Our website allows you to create an “Superscript ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services and app. In order to create your Superscript ID you will need to create a personal profile by providing your name, phone number, email address, and in some cases your mailing address or a credit card number to our third-party vendor, Stripe, Inc. The system saves the information in your personal profile and assigns you your own unique personal Superscript ID which you can use when performing various activities relating to our website and the apps and services you purchase from the Company.
The Company takes your privacy very seriously. The Company does not sell or rent your contact information to others.
We may disclose aggregated information about our users and information that does not identify any individual or device; if you object, please follow the options set forth in Section 4.
In addition, we may disclose personal information that we collect or you provide:
The Company takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. All information you provide to us is stored on our secure servers behind firewalls.
Our website and applications use Secure Sockets Layer (SSL) encryption on all pages of the website. All user recorded communications with our Company are encrypted.
Any payment transactions will be handled via Stripe, Inc. and will be encrypted.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or app, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. While we make every effort to ensure the integrity and security of our network, app and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining your personal information. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
Protecting children’s privacy is especially important to us. The Company recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore, we restrict our website to persons 18 years or older.
When you use our website, the app, or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
These third parties may use tracking technologies to collect information about our users. This may include information about users’ use of our website or app, and perhaps other websites and apps, to provide them with interest-based (behavioral) advertising. We do not control these third parties’ tracking technologies or how they may be used.
If you have any questions about an advertisement, you should contact the responsible advertiser or company directly.
The Company is based in the Commonwealth of Massachusetts in the United States, and information and data provided by customers will be transmitted to the United States via secure means and encryption, as set forth in Section 9, above. The Company is committed to abiding by applicable international law regarding the collection, use, and retention of personal information collected from customers.
Our website may have links to the sites of other companies. We are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Depending on the visitor’s activity at our website, certain “personally identifiable information” (as that term is defined in the California Act) may be collected, in addition to information set forth in other sections of this document. For purposes of the California Act, the term “personally identifiable information” means individually identifiable information about an individual consumer collected online by us from an individual and maintained by us in an accessible form, and may include any of the following:
See Section 5, above, for a description of the process maintained by the Company for an individual consumer who uses or visits our website to review and request changes to any of his or her personally identifiable information that is collected through our website.